Could you speak a little more specific?
Could you explain the problem in more detail?
I am not sure I understand. Could you explain it to me again?
OK let me see if I understand you.
One question Johnathan. You mentioned the go-live on the 25th. Could you explain what you need from us to make sure everything goes smoothly?
OK John. I just want to make sure that I understand your problem.
Is that correct?
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I'd like to add one more clarifying:
-I am not sure I follow, can you explain?
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